Booked ticket(s) can be exchanged up to 3 hours before the film start time.  You can exchange the booking to a new film, or you can cancel seat(s) for the booked film. Note that you cannot exchange a booking across two films.

To exchange your booked ticket(s), open the ‘Booking Confirmation’ email you received from Ticketsource when you booked your ticket. Scroll down and towards the end you will see a button ‘Manage my booking’. (See screenshot below).

Click ‘Manage my booking’ and follow the onscreen prompts which are very similar to the normal booking process.

a. To cancel seat(s) for a film,  initiate the exchange process, select the film, deselect the seat(s) to be cancelled (click on them) and submit.  You will receive a refund for the deselected seats minus the TS booking fee. NOTE:  You cannot cancel a complete booking.  There must be at least one seat remaining.

b. To exchange a booking to a new film, initiate the exchange process, select the new film, the new seats and submit.  You will receive a refund if the number of seats is less than was originally booked minus the TS booking fee.

For example:

• If you have 4 tickets and want to cancel two of them,  initiate the exchange process select the booked film,  deselect the two seats you want to cancel (click on the seat) and submit.  You will receive a refund 2 tickets minus the booking fee.

• If you have 2 tickets and you want to change them for a new film and only keep one seat, initiate the exchange process select the film,  select the one seat to be booked and submit.  You will receive a refund for 1 ticket minus the booking fee.

Note:  When exchanging your ticket(s) for the same film, you must deselect your current seat(s) (the ones highlighted in red) before you can select your new seat(s).

We are hoping that this will be of benefit to you, our members, in that we will know beforehand which seats can be reallocated to new bookings or to those in the front rows of the cinema.

If you have any problems please let us know.